Safety-First PlatformEvery Booking is Safe,
Every Booking is Safe,
Insured, and Tracked
Every TowManVan partner is DBS-checked annually, fully insured, and ID-verified. Payments are Stripe-secured (PCI-DSS), personal data is UK GDPR compliant, and every recovery vehicle carries Chapter 8 compliant safety equipment.
From a late-night breakdown on a motorway to a home move with your most valued possessions - we take safety seriously at every step.
Zero tolerance for unsafe or unprofessional behaviour
Fully Vetted Operators
- Identity verification on every application
- Driving licence check with DVLA
- Insurance and certifications verified
- Vehicle inspection before onboarding
- Regular re-screening every 12 months
In-App Safety Tools
- SOS emergency button in every booking
- Share job details with trusted contacts
- Real-time GPS tracking of your operator
- Two-way rating and review system
- Operator ID visible before they arrive
24/7 Live Support
- In-app live chat support
- Emergency phone hotline available always
- Dedicated safety incidents team
- All complaints actioned within 24 hours
- Operator suspensions for policy breaches
Insurance & Coverage
- Public liability insurance on all jobs
- Goods-in-transit cover for van moves
- Operator vehicle & tools insurance verified
- Business accounts include enhanced cover
Roadside Recovery Safety
- Agents trained in roadside safety protocols
- BS EN 13816 service quality standards
- High-visibility equipment required
- Recovery vehicles fully equipped and inspected
Man & Van Safety
- Goods-in-transit insurance minimum £10,000
- All operators declare van condition at booking
- Damage reporting handled through the app
- No cash - all payments secured in-app
Six Layers of Protection on Every Booking
We don't cut corners. Safety is built into every stage of your TowManVan experience.
SSL Encrypted
All data encrypted in transit and at rest
GDPR Compliant
Your personal data handled lawfully and securely
Vetted Operators
Every operator passes strict background checks
Two-Way Ratings
Customers and operators hold each other accountable
Live GPS Tracking
Know exactly where your operator is at all times
Insured Bookings
Every job carries public liability and goods-in-transit cover
Need Urgent Help? We're Here 24/7
In any emergency - use the SOS button in the app for immediate escalation, or call our 24/7 safety line directly.
+44 20 1234 5678
Safety Hotline - Available 24 hours, 7 days a week
Last updated April 2026.